Support

How can we help?

Find answers to common questions below, or reach out directly — we typically respond within 1 business day.

Frequently Asked Questions

How do I restore my Pro purchase on a new device?
Open PetLifeBook on your new device and make sure you're signed in with the same Apple ID that made the original purchase. Then go to App Settings → Restore Purchases. Your Pro subscription will be verified and activated automatically through Apple's In-App Purchase system.
How do I back up my pet data?
Because PetLifeBook stores all data locally on your device, the easiest way to back up is through iCloud Backup or a local iTunes/Finder backup. Make sure iCloud Backup is enabled in your iPhone Settings → [Your Name] → iCloud → iCloud Backup. Your PetLifeBook data will be included in your device backup automatically.
How do I set up or disable Face ID / Touch ID?
Open PetLifeBook and go to Settings (gear icon in the top right). Toggle 'Face ID Lock' on or off. When enabled, the app will use your device's biometric authentication each time you open it. This feature uses Apple's LocalAuthentication framework — no biometric data is ever accessed or stored by the app.
How do I cancel my PetLifeBook Pro subscription?
Subscriptions are managed directly through Apple, not within the app. To cancel: open your iPhone Settings → tap [Your Name] → tap Subscriptions → find PetLifeBook → tap Cancel Subscription. Cancellation takes effect at the end of your current billing period, and you will continue to have Pro access until then.
What happens to my data if I cancel Pro?
Your data always stays on your device — canceling Pro does not delete anything. However, Pro-only features (such as viewing more than 1 pet profile or accessing the Document Vault) will be restricted until you re-subscribe or purchase a Lifetime upgrade.
How do I export a PDF health report?
Navigate to a pet's profile and tap the 'Export Report' button. Select the sections you want to include (medical records, vaccines, medications) and tap Generate PDF. The PDF will be saved to your device's Files app and can be shared via email, AirDrop, or any other share option.

Managing Subscriptions via Apple

All PetLifeBook subscriptions are managed through your Apple ID. To manage, pause, or cancel your subscription at any time:

  1. Open iPhone Settings
  2. Tap [Your Name] at the top
  3. Tap Subscriptions
  4. Select PetLifeBook
  5. Choose to cancel or change your plan

For refund requests, please visit reportaproblem.apple.com. Refunds are processed by Apple, not SAPOSS.

Contact Support

Can't find what you're looking for? Send us an email and we'll get back to you as soon as possible.

hongphat.ly@saposs.com

Developer: SAPOSS · Typical response time: 1 business day

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